Privacy Policy
At Langley-Whittingham Surveyors (“LW Surveyors”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, or communicate with us.
1. Information We Collect
We collect and process the following types of personal data:
Personal Information: When you contact us via our website, phone, or email, we may collect personal information such as your name, email address, phone number, and postal address.
Property Information: Details about the property you are enquiring about, including location, size, and other relevant information for survey purposes.
Payment Information: Financial details necessary for processing payments for our services (if applicable).
Usage Data: Information about how you use our website, including IP addresses, browser type, and browsing patterns.
2. How We Use Your Information
We use your personal information for the following purposes:
Service Provision: To provide you with the requested survey services, including contacting you to discuss your requirements and delivering reports.
Communication: To respond to enquiries, provide quotes, and offer follow-up information related to our services.
Billing and Payments: To process payments and send invoices or receipts.
Legal Obligations: To comply with legal and regulatory requirements, including record-keeping and data protection regulations.
Improving Services: To monitor website usage, identify trends, and enhance user experience.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your data with trusted third-party providers who assist us in delivering our services, such as payment processors or IT support. These parties are required to protect your data and only use it for the purpose of providing their services.
Legal Compliance: We may disclose personal information if required by law or to protect our legal rights, such as in response to a court order or regulatory request.
4. Data Security
We take the protection of your data seriously and have implemented appropriate security measures to safeguard your personal information from unauthorised access, loss, or misuse. However, please note that no method of data transmission over the internet or electronic storage is 100% secure.
5. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, we securely delete or anonymise your data.
6. Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request the deletion of your personal information when it is no longer needed for the purposes we collected it.
Objection: Object to the processing of your personal data for direct marketing or legitimate interests.
Portability: Request a copy of your data in a structured, machine-readable format, or transfer that data to another controller.
To exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Cookies
We may use cookies to enhance your browsing experience and collect usage data. You can modify your browser settings to decline cookies if you prefer, though this may affect the functionality of our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Langley-Whittingham Surveyors
Email: info@lwsurveyors.co.uk
Phone: 07970 179709
Address: Sunnymead The Walls, Edington, Bridgwater, England, TA7 9JU
This Privacy Policy was last updated on 09/10/2024.